The Greater Hyderabad Municipal Corporation (GHMC) claims to be the first to use a real-time urban governance monitoring system at any level of government to attend to citizens’ complaints and increase the efficiency of civic services.
The off-site real-time (OSRT) monitoring system uses the ubiquitous cell phone as a major component. GPRS technology allows cellphones to capture real-time images of public servants at work or public sites under inspection, with the date, time and location of the picture. These images are instantly transmitted to a central server and are available in the public domain.
Garbage collection, for instance, which is outsourced to private contractors can be easily monitored using this system. The private contractor collects the garbage and brings it to dumper bins from where it is taken to transfer stations. The corporation takes over from here and transfers the waste to the main dump yards.
The off-site real-time (OSRT) monitoring system uses the ubiquitous cell phone as a major component. GPRS technology allows cellphones to capture real-time images of public servants at work or public sites under inspection, with the date, time and location of the picture. These images are instantly transmitted to a central server and are available in the public domain.
Garbage collection, for instance, which is outsourced to private contractors can be easily monitored using this system. The private contractor collects the garbage and brings it to dumper bins from where it is taken to transfer stations. The corporation takes over from here and transfers the waste to the main dump yards.